Spot98 Customer Service 10/10 and Why?

Now that everyone pratically owns a computer and buys and communicates online, customer service for merchants is not only required relating to product info, shipping etc. but also in the area of facing clients that may not be familiar with basic Internet Etiquette and Functuality. As the internet elite are now a thing of the past and Mass Internet Market a reality. One of these merchants improved their customer service in this area after researching the service element as it grows to be much more important and received the Great Customer Service Award from their Industry peers.

Spot98 Customer Service Top 10 Tips

1. Reply to every Client Inquiry as quickly as possible.
2. Listen to the client and learn about what they are contacting you about.
3. The customer is always right.
4. Do not impress the client, be humble.
5. Offer the client solutions to problems.
6. Be professional and treat every customer the same, according to policy.
7. Be generous and offer the client insentives.
8. Don't be afraid to say sorry when you screw up...it happens.
9. Make the website user friendly with easy Contact Customer Service Links.
10. Be Human, clients are too.